Refund policy
Return & Refund Policy
, customer satisfaction is our priority. We strive to provide premium-quality abayas and modest fashion products. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The item received is damaged or defective.
- You received the wrong product.
- The product has a manufacturing defect.
- The return request is made within 7 days of receiving your order.
2. Items Not Eligible for Return
For hygiene and quality reasons, we cannot accept returns if:
- The product has been used, washed, or altered.
- Original tags or packaging are missing.
- The return request is made after 7 days of delivery.
- The item was purchased during a clearance or final sale.
3. Exchange Policy
We offer exchanges for:
- Incorrect size (subject to stock availability).
- Wrong item received.
- Defective products.
Customers requesting a size exchange are responsible for the return shipping charges unless the mistake was made by DEEBFITS.
4. Refund Policy
Refunds are only issued if:
- The ordered item is unavailable after payment.
- A damaged or incorrect product cannot be replaced.
- Your return is approved after inspection.
Approved refunds will be processed within 5–7 business days.
5. Return Process
To request a return or exchange:
WhatsApp: +92 312 4974360
Please include:
- Order Number
- Customer Name
- Photos of the product (if damaged or incorrect)
- Reason for return
Our support team will guide you through the return process.
6. Shipping Charges
- Original shipping charges are non-refundable.
- Return shipping costs are the customer's responsibility unless the error was made by DEEBFITS.
7. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation is no longer possible.
Contact Us
DEEBFITS
📍 House No. 809, Near Clinic of Dr. Rauf, Madina Chowk, Dharmy Wala, Depalpur, Pakistan
📞 +92 312 4974360